f111c's Privacy Policy
This policy provides a complete and transparent explanation of how your personal information is collected, used, stored, and kept secure on the f111c platform.
Introduction & Applicability
f111c is an online casino and sports betting platform operated for users in Bangladesh. When you use the f111c website or related services, certain personal information reaches us. This privacy policy clearly describes our responsibilities regarding that information and your rights.
This policy applies to all users of the f111c platform — whether registered members or visitors who are simply browsing. By using the platform, you are considered to have agreed to the terms of this policy. We recommend reviewing this policy regularly, as we update it from time to time as needed.
Important Note: This privacy policy applies only to the f111c platform. Third-party websites, payment processors, or game providers may have their own privacy policies, and those are beyond our control.
What Information We Collect
Information You Provide Directly
The information you give us yourself includes:
- Full name and date of birth
- Email address
- Mobile number
- Payment-related information (required details for bKash, Nagad, Rocket, or Upay accounts)
- Documents submitted for identity verification
- Details of communications with the support team
Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Which pages you visited on the platform and for how long
- Game play history and statistics
- Transaction history
- Login times and session information
Information Received from Third Parties
In some cases we may also receive information from external sources, such as:
- Transaction confirmations from payment processors
- Verification results from identity verification services
- Risk assessments from fraud prevention services
Location-Related Information
To determine a user's geographic location, we use:
- Country and region identification based on IP address
- Device network information
- Browser time zone settings
This information is used primarily to verify service availability and for security purposes.
Use of Information
f111c uses collected information only for legitimate and specific purposes. We never use your information unnecessarily or without permission. The main areas of use are:
- Account Management: Registering your account, verifying it, and ensuring secure login.
- Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining transaction records.
- Bonuses & Promotions: Verifying your eligibility to provide welcome bonuses and other offers.
- Customer Support: Resolving your complaints and questions via 24/7 live chat and email.
- Security & Fraud Prevention: Detecting and preventing account hacking, money laundering, or other illegal activities.
- Responsible Gaming: Identifying signs of excessive gambling and taking protective measures.
- Legal Obligations: Complying with applicable laws and responding to lawful requests from authorities.
- Service Improvement: Improving the platform's functionality and user experience.
Marketing Communications: We will only send you promotional communications when you have given explicit consent. You may withdraw that consent at any time.
Cookies & Tracking Technologies
f111c uses cookies and similar technologies that are stored in your browser and device. These help improve the platform's functionality and your experience. The types of cookies and their purposes are explained below:
Essential Cookies
Essential for the platform's core functionality. They are used to maintain login sessions, security verification, and payment processing. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the platform. This information helps improve the service and does not reveal any personal identity.
Preference Cookies
These cookies are used to remember your preferred language, theme, and other settings so you do not have to set them up again each time.
Security Cookies
Used to ensure account security and detect harmful activity. They are important for preventing CSRF attacks and session hijacking.
You can control or delete most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the f111c platform to not work properly.
Data Disclosure & Third Parties
f111c does not sell, rent, or commercially provide your personal information to any third party. However, in specific circumstances, limited information may be shared with necessary service providers:
- Payment Processors: Required information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity Verification Services: Information may be provided to trusted verification agencies to confirm your age and identity.
- Law Enforcement Agencies: Information may be provided to relevant authorities in cases of court orders or legal obligations.
- Technology Service Providers: Contracted companies for cloud hosting, cybersecurity, and data analytics services, who operate under strict confidentiality agreements.
- Fraud Prevention Services: With specialized security service providers to prevent illegal activities and account misuse.
In each of the above cases, f111c ensures that third parties use the information only for the designated purpose and maintain appropriate security measures.
Data Security Measures
f111c uses industry-standard technology and practices to protect your information. The key components of our security framework are:
- SSL/TLS Encryption: All communications between your browser and our servers are encrypted, so third parties cannot read them.
- Encrypted Data Storage: Stored sensitive information is protected with strong encryption algorithms.
- Two-Factor Authentication: An additional verification step is applied when accessing your account.
- Regular Security Audits: Systems are reviewed regularly to identify potential vulnerabilities.
- Access Controls: Only authorized staff have access to the information they need.
- Anti-Fraud System: Suspicious activity is automatically detected and blocked.
However, complete security on the internet cannot be guaranteed. We therefore recommend keeping your password strong, avoiding logging in on unfamiliar devices, and reporting any suspicious activity to us.
How to Keep Yourself Secure
- Use a strong and unique password
- Do not share your password with anyone
- Log out after use
- Use the latest version of your browser
- Do not click on suspicious emails or links
- If you notice unfamiliar activity on your account, contact support immediately
Your Rights
As a user of the f111c platform, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to have any incorrect or incomplete information about you corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Restrict Processing
In some cases you may request that the processing of your information be restricted.
Right to Data Portability
You may request that your information be provided in a structured, machine-readable format.
Right to Object
You may object at any time to the use of your information for marketing purposes.
To exercise these rights, please contact our support team. We will make every effort to fulfill your request as quickly as possible and within the applicable legal timeframes.
Data Retention
f111c retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations:
- Account Information: Retained for as long as the account is active and for the applicable legal period after it is closed.
- Transaction Records: Financial transaction information is kept for the period required by legal obligations.
- Communication History: Records of communications with customer support are retained to ensure service quality.
- Technical Logs: Log files are kept for a limited period for security and troubleshooting purposes.
Even after an account is closed, information necessary for legal obligations, fraud prevention, or dispute resolution may be retained for a specified period.
Protection of Minors
Age Policy: f111c strictly operates for individuals aged 21 and above. Personal information of anyone under 21 is not intentionally collected or stored.
We conduct an age verification process at the time of registration. If we become aware that information belonging to a minor has been stored with us, we will immediately delete that information and close the associated account.
Our request to parents — please monitor your child's device and internet usage, and make them aware of the harmful aspects of online gambling.
Policy Changes
f111c may update this privacy policy from time to time. This policy may change due to business changes, introduction of new services, technological changes, or legal obligations.
For significant changes, we will notify registered users via email or through a direct notification on the platform. For minor changes, the updated date will be noted on this page.
Continuing to use the platform after a revised policy is published will be considered your agreement to the new policy. If you do not agree to the changes, you have the right to stop using the platform and request the closure of your account.
Contact Us
If you have any questions, requests, or complaints regarding this privacy policy, our support team is available 24 hours a day, 7 days a week in both Bengali and English.
In particular, if you wish to request access to, correction of, or deletion of your data, please contact us through the following.
Data Protection Request
When submitting a data rights request, please include the following information:
- Your registered email address
- Type of request (view, correction, deletion, etc.)
- Detailed description of the request
We will respond to your request within the designated timeframe.